In the late 1990’s service providers were faced with the challenge of ‘how do I sell enough, to grow my business fast enough to provide quality service to my customers when I make so little margin?’. This left technologists providing break-fix services for hourly rates with little stickiness and low customer retention.
Fast forward to the 2000’s and a new model emerges commonly known as the Managed Service Provider. These providers took advantage of offerings such as financing, monthly flat rate pricing, SaaS help desk solutions, and many other economies of scale to leverage a higher margin, lower price solution for their customer.
Today the Cloud offers many beneficial tools for service providers and customers alike, however can introduce challenges to partners who rely on the stickiness of their service to maintain the network as a whole; both on premises and off premises. Today’s service providers have begun delivering Hybrid IT, and are more commonly known as Hybrid Service Providers. ClearCenter builds tools to enable HSPs (Hybrid Service Providers).
Below is an illustration showing customers monthly cost as the models have matures, and how parts make more money selling ClearOS solutions as an HSP while lowering their customer costs.