Level II ClearCARE Support Packs: Provides technical support for more advanced features or configurations of the server, network and gateway. Implementing features not exposed via the ClearOS Webconfig UI but can be achieved through the installation of core-software or making configuration changes via the command line form the bulk of Level II support requests. The recipient of Level II support from ClearCenter either has general knowledge of Linux, networking and manipulating configuration files or agrees to allow remote access to qualified ClearCenter support team members to perform required changes.
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While there are those who pride themselves on their ability to self-support their IT environment, many organizations and individuals prefer (or require) access to professional support services. ClearCARE is ClearCenter's technical support subscription designed to meet the needs of a wide range of budgets and support requirements.
ClearCARE support is grouped into three categories - Level I, II and III. Each category progressively increases both the technical competency deemed necessary to satisfactory resolve a technical support incident and potential time (and urgency) that may be required. For clarity, ClearCARE Level II is defined below with examples of support incidents which would qualify.