Level I ClearCARE Support: Includes email, remote login & documentation reference support for qualifying apps. Server, Network and Gateway features that can be configured from Webconfig fall under the scope of Level I support.
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While there are those who pride themselves on their ability to self-support their IT environment, many organizations and individuals prefer (or require) access to professional support services. ClearCARE is ClearCenter's technical support subscription designed to meet the needs of a wide range of budgets and support requirements.
ClearCARE support is grouped into three categories - Level I, II and III. Each category progressively increases both the technical competency deemed necessary to satisfactory resolve a technical support incident and potential time (and urgency) that may be required. For clarity, ClearCARE Level I is defined below with examples of support incidents which would qualify.